Returns are accepted within 90 days of purchase. Returned products must be unopened and in resalable condition. Customer is responsible for return shipping expense and there will be a 10 percent restocking fee applied to all returns. All returned parts will be subject to inspection before refund is issued. No returns on electrical parts, opened kits or special orders.
Truck Parts HQ does not provide a warranty for any of the parts it sells. However, most companies whose parts are sold on the website offer a manufacturer’s warranty that can be redeemed directly from their company or at most authorized dealers.
All other warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non- Truck Parts infringement of intellectual property rights are specifically disclaimed. Truck Parts HQ shall not be liable for any indirect, special, consequential or incidental damages including and without limitation: lost profits or revenues or cost of replacement of goods.
All orders will be processed and shipped within two business days barring unexpected circumstances. Orders will be processed when payment is received in full. LTL shipping is available where necessary on very heavy loads with additional fees.
Oversized and very heavy loads that require dimensional weight shipping will not qualify for regular pricing and additional fees will apply. Customer will be contacted before any additional fees are charged.
Order total $0-100 -- $11
Order total $101-$250 -- $15
Order total $251-$500 -- $20
Orders over $500 Shipping is free!
Shipping to non-continental USA & International Shipping is accepted upon approval of a special request. Rates and service will depend on order weight and dimensions.
Where do we collect your information?
Information is collected from a variety of sources. We track domain, host and/or Internet Protocol (IP) addresses. Registration with the Website is required to participate in promotions and specials. Information collected at registration may include but is not limited to your name, mailing address, email address and phone number.
Personal information may be collected when problems with the website are reported. All information collected when Company is contacted may be kept in our records. The Company may occasionally ask users to complete surveys to be used for research and other purposes. There may also be other opportunities for users to provide personal information to utilize other resources, services, forms or tools.
· Help facilitate registration preferences and deliver more personalized user experience
· Help estimate number of users visiting site
· Help collect information for site analytics on user habits and experience.
What do we use your information for?
Information collected on website may be used for, but not limited to marketing emails, telephone calls or physical mailers. Said information may also be used to fulfill prizes and track compliance with applicable promotions or specials.
Website usage information may be shared with Company-contracted advertising agencies for the use of future advertising campaigns.
We also reserve the right to share group data (demographics, usage or characteristics of a group) for lawful purposes with third parties. Any group data shared will not include personally-identifiable information. Subscription to website provides agreement to provide said information to third parties.
How do we handle your credit card information?
All credit card information collected by the Website or any affiliates and/or subsidiaries, will be kept in confidence and will not be shared with any third parties (other than consumer credit agencies) without your permission. We reserve the right to share with third parties that credit card information is on file for specific users. Said information will not be shared with third party without the user’s consent.
How do we handle website security?
We will take all reasonable security efforts to protect your personal information. While we strive to protect your information, the Company cannot ensure or warrant the security of any information transmitted.
The customer is responsible for maintaining personal information. Information won’t be protected if it is voluntarily disclosed outside of or not in accordance with our policies.
How do users accept the policies?
We strive to keep our website current. Pricing, pictures and shipping costs on website may not be accurate. All orders will be reviewed when received. If shipping, prices or stock fluctuates, you will be contacted before order is filled. Please contact us if you are concerned the part doesn’t match the picture.